In Search Of BPM Excellence: Straight From The Thought Leaders
by Business Process Management Group
The Reengineering Revolution
by Michael Hammer
Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies (Six Sigma)
by Ron D. Snee, Roger W. Hoerl
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Recommended Classes
Business Process Management (BPM) Facilitation (3 days) provides facilitation skills and techniques needed to conduct effective BPM workshops and business meetings. A case study or company project is utilized to practice facilitating the BPM process analysis and design stages.
Business Process Re-engineering: Methodology & Business Modeling (2 days) provides a how to methodology for performing process improvement initiatives
Process Modeling Skills Workshop (2 days) how to create process models for business analysis, gap analysis and enterprise studies
Facilitation Session Leader (2 days) follow-on training to take your facilitation skills to the next level
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